Shipping & Delivery Policy
For International buyers¸ orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers¸ orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 6 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. (In some products delivery time maybe specified alongside the product listing.) Orogems is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 3 working days( unless otherwise specified in the product listing) from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times(Unless specified at the time of Order). Orogems is in no way responsible for any damage to the order while in transit to the buyer. Any duties, taxes, levies etc. at destination are the responsibility of the consignee. Please confirm if International courier companies will provide you clearance facility at destination.
In case of online payment, goods will be handed over to courier after confirmation of payment. After Handover, domestic courier takes 3 to 4 days to deliver at destination. International courier will take 7 to 10 days.
Payments : Orogems is proud to use ICICI Payment Gateway for fast¸ easy and efficient secure payments. All major credit cards are accepted. Buyers from outside India are requested to use US $ to place orders Using ICICI Payment Gateway OR PayPal
Shipping & Delivery Policy
Delivery of our products will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on +91 9958508780.
How the delivery charge is calculated for multiple units and some products
For international deliveries¸ The delivery charge is arrived at based on the charge for handling value cargo by international courier companies. It is a minimum charge of $ 50. All local duties and taxes are to be borne by the customer.
For domestic deliveries¸ a shipment charge of Rs.200 is levied but please note minimum order value as specified in terms and conditions. Delivery charges in Delhi-NCR will be only Rs.150
For the time being we are unable to deliver to some cities in India. Please check with our helpline (+91 9958508780) which cities we are able to deliver.
COD option is now available for orders totalling below Rs. 5000 & is serviced by Post Parcel & to places they deliver.
COD option for order total above Rs. 5000 Is available only in Delhi & NCR and minimum order conditions may apply.
Please call our customer service no. +919958508780 for enquiry regarding COD special requests.
Please note for efficient & timely delivery, please select a prepaid payment option.